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Our non-negotiable values govern everything we do. They are S.E.R.V.E, because we believe true leadership – from the owner of the company to the newest hire, is serving each other.
We believe excellent outcomes are born from strong systems. Therefore, we are committed to creating extraordinary systems in our personal lives and in business. We are committed to the aggressive pursuit of excellence in everything we do, from sending an email with no typos to providing world class HVAC service to our customers. We are not an average company, and we are not average people.
We are proactively solutions-oriented and always practice 1-3-1 (1 problem, 3 solutions, 1 suggested course of action). We believe in taking extreme ownership, which is the practice of owning everything in your world to an extreme degree. It means you are responsible for not just those outcomes you directly control, but for all those that affect whether or not the mission is successful. We don’t make any excuses for missing the mark, and if the team fails, everyone fails.
We do what we say we will do. We always base our decisions on what is ethical and transparent, not on what seems expedient, profitable, or convenient. We do the right thing regardless of the personal or corporate cost. We always practice radical honesty and value being “disagreeable givers”. We don’t want an echochamber, we want to discover the best ideas and actions through respectful disagreeability. We are humble and without ego. We don’t seek recognition for our actions, we are never entitled, we are never arrogant.
We have an insatiable appetite to grow personally and professionally. We believe that every person has more potential than they realize, and our mission is to maximize that potential. We have a culture of self-improvement.
We are one team. We take initiative in looking for ways to encourage, support, and S.E.R.V.E each other. We go out of our way to delight the customer and “go the extra mile”, such that they can’t help but become a raving fan of our company.
It’s one thing to provide a professional service. It’s another to deliver it with genuine care. Not only do we strive to maintain the loving reputation we have, but we’re also working with the belief that comfort should be affordable.
When you get a Spokane HVAC-related installation, repair, maintenance, or inspection service from Hurliman, you get a solution that will stand the test of time. Our goal is to deliver a level of service that thrills you so much you just have to tell someone about it.
For over 66 years, we’ve provided top-quality heating and air conditioning installation and repair services. This has allowed us to develop a rock-solid system for consistently thrilling our customers with solutions that work at great prices.
Hurliman Heating & Air Conditioning strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below.
