Called them on a Friday because our furnace went out, and Matt was there to give us an estimate that same day. He took the time to learn what we really needed rather than upsell or push for a bigger system. He wasn't pushy at all, and walked through everything from equipment to what an install would include with my husband right there. We called to schedule the following Monday, and they installed the next day. Mitch did a complete furnace install on his own, and did a wonderful job! He was on time, respectful, knowledgeable, and left the place super clean! He had everything he needed to get the job done in his truck, which was a bonus. He also upgraded the thermostat. All in all, this company knows what they are doing, from start to finish!